Customer Insights & Applied Technology Intern
The Role:
The Customer Insights & Applied Technology Intern plays an important role in practicing the power of AI and analytics tools in how Cloverleaf understands and engages with our customers. Through integration with multiple applications, we delve into the creation and refinement of buyer personas. This role supports the Customer Insights & Design Thinking team by analyzing sales data, user engagement metrics, and qualitative interviews to help uncover insights that impact customer understanding, product development, and sales and marketing strategies. This role reports to our Sr Applied Coaching Content Consultant and is a part of the Customer Insights & Design Thinking team.
What You'll Do:
Data Analysis
Support the the sales and customer teams to ensure data from Chorus.AI is accurate and communicated to the appropriate audiences
Assist with identifying trends, patterns, and other insights that can inform marketing and customer-centric strategies
Build new Looker data analytics dashboards for new features
Provide input into how we can turn data insights into actionable strategies
Market Research
Support the Customer Insights team in the set up and conducting of user/potential user interviews
Categorize user interviews to support current and future research
Collaborate with team to identify new user insights
As needed, research what similar companies are doing to identify additional customer needs
Research and test new methods, including AI-generated, for how to improve our product and service to our customers
How we help unleash YOU to do your best work:
- Competitive hourly rate of $17/hour
- Recognition rewards
- Macbook provided
- Truly values-driven team
- Department
- Contextual Coaching
- Locations
- Cincinnati, OH
- Remote status
- Hybrid Remote
Everyone Has Value
Since we started in 2017, we’ve believed that good business is about putting humans in the positions that allow them to be their best. From our office in Cincinnati, Ohio, we equip employers and empower employees to give the greatest contribution to their organization and have the most fulfilling opportunity in their role.
About Cloverleaf
COACHING FOR EVERYONE
Automated coaching™ for teams, revealing insights about your teammates and yourself to your email, calendar and messaging apps.
Customer Insights & Applied Technology Intern
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